CEO Transition Made Easier

The first thing to know is, leadership transition is not easy. Not for the outgoing leader, not for the staff and Board, not for the incoming person. But there are ways to make transition easier for everyone.

Take a look at this column from Nonprofit Quarterly which talks about how planning and transparency play a big part in easing the angst inherent in the process. The column points out that transition coaches or consultants can be used to assess where the sticky points might be, and to help move things along. There are some great resources cited here as well.

I’d love to discuss your transition plans with you. Please be in touch!

Are You Working Too Hard?

This week's Big Question is brought to you by Dan Rockwell, the Leadership Freak, in his recent blog, The Effort Illusion: Hard Work is the Answer.  In it, he breaks down the Big Question into seemingly simple questions which are actually not all that simple.

In the work I do with CEOs, I find that I often ask these questions to help them clarify their role and responsibilities, and to keep them focused on moving forward. Almost always, the message is: More is not always better. As Dan asks, "How does the Effort Illusion hold you back?"

This summer, take a break, scale back, allow yourself to just think instead of do. See what happens.

Please be in touch if you want help with assessing this Big Question, or any of the questions I've been asking this year.

Starting To Improve The World

"How wonderful it is that nobody need wait a single moment before starting to improve the world."  Anne Frank

Today's Big Question: How are you helping to improve the world? Maybe not the WHOLE world, but your world, or the world of others?

I really want to know! 

What social causes do you support? Are you teaching tolerance or fighting intolerance? What acts of kindness or generosity do you perform on a regular basis? Which community events do you participate in? How do you nurture your employees? How do you nurture yourself? 

You really can start now- without waiting a single moment- to improve the world!

The Five Pillars of Personal Leadership

"The greatest source of transforming the world is in transforming yourself."

This great quote is from a great podcast I had the opportunity to listen to the other day, with Professor Hitendra Wadhwa of Columbia Business School.  The 17-minute podcast focuses on personal leadership, with an emphasis on the personal qualities needed to become a true leader.

The pillars that Dr. Wadhwa identifies are:

• Purpose or Drive: what compels you to do what you do -there has to be something that propels you forward;
• Wisdom or Mastery: what you contribute to the conversation in knowledge, skills, or experience;
• Interface between you and the world:  the emotional quotient you bring to your work- kindness, empathy, compassion;
• Self-realization: your core insights - you don't need others' approval because validation comes from within; and
• Growth: your potential to learn and discover.

There's also a Q+A part of the podcast, where Dr. Wadhwa gets into how someone knows they are a true leader, and how leaders keep growing (hint: surround yourself with inspiration). 

A final insight: positive change in your self and your relationships creates a concurrent change in structures. So if you are looking to create a great organization, look inside first.

Enjoy listening to the podcast, and please be in touch if I can help you become a better leader!

The Most Important Question

OK, here we go. It's almost the end of February and I've been asking some Big Questions. This week's is : What is the most important question you have ever asked yourself?

This is a tough one for me to answer. I ask myself a lot of questions, all the time. Most of them are rhetorical (Are you serious? What am I doing here?).  But one of the more common questions I ask myself is: What will I learn from this? Sometimes I ask this question before I decide whether or not to do something, and sometimes it's used as an evaluation tool. Success or failure, it's important for me to figure out what the experience has taught me.

How about you? What important questions do you ask yourself? I really want to know! 

Lessons Learned?

This week we have a double whammy for you: two Big Questions to ask yourself.

Question number 1: What was the most important lesson you learned in 2017?  For me, it was that I am a resilient person. I wrote a blog about this back in September. I'm looking forward to seeing where this new understanding can lead me.

Question number 2 is: By the end of this year, what do you hope to know more about?  In my professional life, I hope to learn more about my clients (and potential clients) and how I can best help them. In my personal life, I'd like to know more about what the important questions are for me, and possibly get on the path to answering them.

I want to hear what you think about these two questions! Please be in touch. 

Note to Board Members: Ask the Right Questions!

One of the key responsibilities of board members is to ask the right questions of the organization they serve. By doing this, and understanding how the answers shape the organization's impact, they can help the organization succeed.

What are the right questions for board members to ask? Let's start with these:

• What is our organization's mission?  Ideally, all board members should be able to quote and/or clearly articulate the mission, vision and values of the organization.
• What are our key programs and services, and who do they serve?  Understanding and even experiencing what the  work of the organization actually is can provide valuable insight to board members.
• What is my role in the sustainability of the organization?  Yes, we definitely want board members to understand what their financial commitment is (and, yes, there needs to be a financial commitment), but we also want board members to contribute by being ambassadors of the organization and sharing their enthusiasm with others.

If you as a board member aren't asking these questions, you should be. And if you are a board chair or CEO, you should be encouraging the asking of these questions and providing the answers so that board members are clear about their role on the board.

Please be in touch with me to discuss your board and how board service can have maximum impact.

What Does the Board Member of Your Dreams Look Like?

No two boards are exactly alike, so their desired board members need to be different as well. Finding the right board members is a process that takes time, and needs to be closely related to your organization’s needs.

In a fundraising webinar I participated in this week, Darian Heyman talked about three kinds of boards:

In Name Only: Boards where people lend their name, often so an organization can get off the ground and start to become credible. These board members might show up, but they aren’t going to move the organization forward in a significant way.

Working: Board members take the place of staff in young, evolving organizations. You can work on “big vision” strategy with this type of board, but their primary role is in helping the organization survive.

Fundraising: Board members are active in helping the organization grow in a capacity-building way. These board members have the ability to transform an organization through their giving.

You can see that each of these boards requires different types of board members to be successful. However, all boards need to cultivate board members who play one or more of these roles:

- Ambassador: builds relationships that can be beneficial to the organization

- Advisor: provides guidance as the organization grows

- Advocate: serves as a cheerleader for the organization

- Asker: raises money

Board recruitment can’t be accomplished successfully until you have scripted the vision for your future. It’s important to involve current board members in this strategic process, and use the vision to help identify others who want to join you.

As your organizations matures and changes, your board member needs will also shift. Getting the right people on the bus, as Jim Collins says, is essential to your organization’s fulfilling its potential. Finding the right people isn’t always easy, but taking the time to find the right people is time well spent.

Please be in touch with me to talk about your ideal board member, and how we can build the board of your dreams together.

Cultivating Resilience

I have been thinking a lot about resilience this summer. In June, I found out that I had a large, benign tumor wrapped around my spinal cord and I had to have neurosurgery immediately to remove it. Thankfully, the surgery went well and I had no complications. But the recovery is long and requires a good deal of patience and physical therapy to get back to normal. I had a few bad days initially, feeling sorry for myself for not being able to do the things I had looked forward to doing during the summer (Shakespeare in the Park!), but overall, I was very positive about what had happened and I improved rapidly.

During this time, I started wondering how people handle adversity like major illness, disability, loss of a partner, job transitions, and other experiences that have significant emotional effects. Some people seem to bounce back relatively well, and others seem to get stuck and can’t move forward. What’s the difference?

Well, apparently the difference is resilience. What is resilience and how can you get some? It’s like a muscle- an emotional muscle- that can be strengthened if it’s weak. There have been many books and articles on resilience, but the latest to address it in a really accessible way is Sheryl Sandberg and Adam Grant’s Option B: Facing Adversity, Building Resilience and Finding Joy.  In fact, they have a whole website devoted to it and you should check it out.

Here’s a few suggestions on how to build up your resilience muscle:

Practice being optimistic: there are people who are born negative thinkers and those who are born to think more positively. Regardless, you can train yourself to think more positive thoughts. I’m more of a positivist, but in my darker times, I pushed myself to think about the fact that I would be able go back to my yoga practice pain-free soon.

Rewrite your story: reframing your struggles into experiences that taught you something important and enabled you to empathize with or help others is part of developing resilience. I now understand better how pain affects people’s lives and can appreciate how hard that can be.

De-personalize things: try not to blame yourself for your situation. Things happen. Mistakes get made. Now let’s move forward. As President Bartlett used to say on The West Wing, “What’s next?”

Support others: look outside yourself for others who need help, and get involved in helping someone else.

Be inspired: look at how other people have overcome their adverse events and succeeded. I channeled the experiences of the many friends I have who have survived (and thrived) their cancers, and it really made a difference for me.

Speaking of friends, be grateful for the support and encouragement of your friends and family. Mine were instrumental in my recovery. Even reading their messages on social media was so important.

I wish you the best as you learn how to be a resilient person!

#MyLazyBlog

This week, I'm spotlighting a great post from Joan Garry with a list of the ten nonprofit blogs you should be following. Maybe mine will make the list someday...a girl can hope!

http://www.joangarry.com/10-nonprofit-blogs/

Tell Me A Story

One of the most important aspects of an organization’s success is the quality of the stories it tells. Your narrative, told in a straightforward way, stating your mission in a concise way, and providing insight into your impact is the best way to build your community of dedicated staff, board, volunteers, donors, and stakeholders.

Your narrative should be reflected in everything you do- internally as well as externally- to communicate with your community. Your website, donor mailings, newsletters, social media posts, and public speaking messages should all be presented in a way that tells a story and draws more people in to tell their stories as well.

In order to do this successfully, your narrative needs to be clear, consistent, and strong. You and everyone in your organization (and I mean EVERYONE) need to be able to tell your story to everyone and anyone, with the conviction that it has the potential to build a community, expand your reach, and change lives.

Building your narrative should be a strategic part of your growth plan. Starting with developing an “elevator pitch” and then honing it into a comprehensive “brand” is the ultimate goal. Once you have your narrative, make sure everyone knows it. Make sure everyone feels comfortable telling the story in their own authentic way. Adapt the narrative to be appropriate and targeted to your various audiences.

If you want to learn more about how to build your narrative, let’s talk.

How to Think

“Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.”  Peter Drucker

My last blog post about the “Schultz Hour” got me thinking even more about the subject of introspection. Research shows that people who practice self-reflection perform better, are more productive, and are happier than those who don’t.

Giving yourself a chance to invest in conscious thoughts can even make you a better leader. So how do you do it?

There are many ways to train yourself to detach and just THINK. Try this: First, schedule a time to do this regularly- at least weekly. Sit in a quiet place with no distractions. Turn off your phone. Start to clear your mind. Try some deep breaths. Then ask yourself some questions: How am I handling (or not handling) a difficult situation or relationship? How could I have been more effective in that meeting the other day? Am I ignoring things that I shouldn’t? How do I help my team achieve their goals?

If you enjoy writing, try journaling your thoughts. If you think better when outdoors, go for a walk.

Focus on one question at a time. See what comes up. Trust your gut- if you let it, it will lead you in a direction that can help clarify your thoughts.

If you feel stuck or frustrated trying to practice self-reflection, ask for help. Use a friend or colleague whose judgement you trust to talk things out with. Then try it one your own again.

Good luck! Contact me for more on how you can become a better leader.

Getting Emotional

This week, take a look at this Harvard Business Review video on emotional intelligence. It's pretty special. I think you'll enjoy it.

For more on emotional intelligence and how it can help you personally and professionally, please be in touch with me at ewoolfe@intuitionconsult.com.

It's Time for Your Yearly Physical

It's Spring! And it's time for your checkup. Your organizational checkup. Time for a peek under the hood to assess how healthy it is. Here we go...

First, do you have a good CEO/Board Chair relationship? Joan Garry believes that this is the single most important sign of organizational health. Do you both understand your roles? Are you partners in your strategic analysis of the organization?

Does your organization have a strong strategic plan? It doesn't have to be a written plan. It doesn't have to be "fancy." But strategy does need to be a vital part of what the Board develops and oversees.

Is there a culture of philanthropy? Does everyone in the organization- Board, staff, volunteers, stakeholders- participate in supporting the organization through fundraising and telling the story of your organization's impact?

Speaking of storytelling, does everyone in the organization know how to articulate the mission, vision and values? By doing this, they can communicate your  organization's impact in transformative ways.

Is your staff motivated and engaged? Are they working well as a team and as individuals? Are they happy?

Finally, do you have sustainability and succession plans in place? Creating a sustainable future involves setting both short and long-term goals and diversification of resources. It also includes leadership cultivation, which is why a succession plan is essential.

Asking yourself these questions, and being honest about where you might need some improvement, is the key to your organizational health. Start now!

Please be in touch with me at ewoolfe@intuitionconsult.com for help with making your organization the healthiest it can be!

How to Create Leaders

"When we tell people to do their jobs, we get workers. When we trust people to get the job done, we get leaders."  Simon Sinek OK, so you're The Leader now. You started at the bottom of the ladder, and you've worked hard enough to advance.

But what have you learned about being a leader? Are you still thinking like a manager? Are you still tied to doing the job instead of managing those who are responsible now for doing the job?

Learning to let go of doing the job is a key part of becoming a leader. It's not easy, but it's necessary. Use your experience to train and coach others to do the job. Believe in their ability and trust that they will follow your example. And soon, they will become leaders too.

If you would like to learn more, please be in touch with me at ewoolfe@intuitionconsult.com. Together we can make a better leader!

Shoulda, Coulda, Woulda

This post comes to you via Michael Rabin, a life coach I follow on Facebook. I've been thinking a lot about the "shoulds" (and "shouldn'ts") that I hear from myself and others. Thanks, Michael, for helping us make sense of this through your insightful writing.

"German psychoanalyst Karen Horney had a phrase for this: “the tyranny of the should.” She viewed shoulds as dividing our personalities into two selves: an ideal self and a real self. When we don’t live up to the ideal self, we are split and our inner critic comes out.

We put ourselves down when we fail to live up to our shoulds, and we get angry with others when they don’t live up to our shoulds. When we place unfulfilled shoulds on our job and workplace, we end up unhappy at work as well.

A should represents a sort of bargain with ourselves and with the world. If I behave in a certain way then things will work out well. And if you (the workplace) do what you should do, then life will go more smoothly. Until, of course, it doesn’t. Because the bargain isn’t necessarily based on reality or the truth, certainly not your personal truth. The bargain is likely based on something someone told you or a form of magical thinking you created to feel better in a situation.

Shoulds are not always a bad thing, particularly when they compel us to behave in a kinder manner. Fulfilling a should through volunteering or donating to a cause, can help us feel good about ourselves. But when your shoulds are the source of unhappiness, guilt, frustration, etc., it’s time to examine them and create a new way of life."

What Do Great Leaders Need?

No one is born knowing everything there is to know about leadership. Much of what makes a great leader has to be learned. There's a difference between leadership skills (what you know) and leadership attributes (who you are). A great leader needs both. Let's focus on leadership attributes - those qualities that seem to be inborn in many great leaders:

• Passionate: about mission, about strategic decisions, about life
• Authentic: building trust; being honest, genuine and forthcoming
• Curious: engaging people by asking questions and listening to the answers
• Humorous: laughter at self and situations
• Fearless: trying new solutions and thinking creatively about things
• Joyous: expressing happiness

There are most certainly more of these attributes. If you have an attribute to contribute to this discussion, please reach out to me at ewoolfe@intuitionconsult.com

How To Hire a Great Consultant

Need help growing your organization? Want your board or staff to function more effectively? Thinking of hiring a consultant? Do you know how to find the right person for your team? A great consultant:

• Has self-confidence: they should approach their work with a high degree of certainty about the direction that work should take
• Has a good understanding of the business: they have a grounding in both practical and theoretical knowledge
• Has skills that are adaptable: they can apply their skills across many different situations and can deliver innovative ideas and strategies
• Has the ability to explain and simplify: they can make complex problems and issues understandable, without jargon
• Can think on their feet: they can come up with more than one solution to a problem, and can improvise when challenged
• Has good listening skills: they ask questions and listen carefully to the responses, in order to fully understand their client's needs
• Gains the client's trust: they work at developing a real relationship with the client and the organization
• Remembers who comes first: THE CLIENT ALWAYS COMES FIRST!

If you are thinking of engaging a consultant to help you and your organization find the best path, please be in touch with me at ewoolfe@intuitionconsult.com

Aspiration as Intention

"Far away there in the sunshine are my highest aspirations. I may not reach them, but I can look up and see their beauty, believe in them, and try to follow where they lead."    ~ Louisa May Alcott Welcome to the unveiling of my 2017 intention! I know you have all been waiting patiently while I figured out what it would be. I was waiting patiently too, for the inspiration. Last night I came across this quote, and it just clicked.

So this year's intention is : ASPIRE. I hope to be able to:

Acknowledge my aspirations

Share my aspirations with others

Pursue a purposeful path in following my aspirations

Inspire others to aspire

Respect others' aspirations

Eliminate ego from my aspirations

I will be sharing my aspirations in future posts and writing about how this intention is being fulfilled as we travel through the year.  Here we go....

Difficult Times, Difficult Conversations

The world seems like a strange place to many of us right now. There's so much uncertainty, anger, sadness and anxiety. It's impossible for these emotions not to affect us as we go through our day and communicate with others. People are wrapped up in events outside of their direct control, and many times we're not paying enough attention to what's in front of us. We are not listening enough to each other! I believe that the work I and many of my colleagues and friends are doing is helping to protect and repair the world. And I believe if we are to accomplish this in these troubled times, we are going to have to work together more and listen to each other better.

While I was thinking this, I happened upon a recent blog by Joan Garry, one of my favorite nonprofit professionals. In  a podcast she did with Parisa Parsa, they discuss what's happening now in our country, and how we can communicate more effectively to make our work together easier and more meaningful. It's a great conversation, and so important for us to hear right now.

Take a listen here. Enjoy!